Works with Kids First providers and external resources to ensure patient care objectives are met. The front office assistant is responsible for supporting the clinic care team in delivering health care services to pediatric and adolescent patients in a professional manner. The front office assistant according to the clinical policies and procedures established by Kids First Health Care.
Duties and responsibilities
- Welcomes patients, families and visitors to the clinic; answers and returns phone calls; schedules appointments; assists patients with completion of paperwork
- Verifies health insurance, screens for sliding fees, and collects co-pays
- Performs Spanish verbal and written translation for patients and families
- Enters information into the Electronic Medical Record (EMR)
- Checks in patients for their appointments
- Performs check out health care procedures as instructed by providers
- Provides health education and medical results to patients and families as instructed by providers
- Communicates and collaborates with clinic care team and school staff as indicated
- Prepares and cleans front office setting may include not limited to lobby, bathrooms, workspace before and after all visits; performs thorough cleaning on a weekly basis.
- Maintains clinic forms inventory
- Ability to clearly communicate in English and Spanish (required)
- Ability to be a team player. Support and assist team members. Be available to help and learn from the team.
- Ability to adapt to change including but not limited to scheduling, clinic procedures and policies
- Ability to always demonstrate the highest level of performance and behavior standards
- Ability to be a self-starter who can prioritize and manage multiple tasks
- Ability to develop and maintain effective relationships with parents, child/adolescent patients, medical providers, and all staff
- Knowledge of computers and data entry procedures including EMR, Microsoft Excel and Word
- Commitment to providing quality healthcare to the underserved
- While performing the duties of this job, the employee is required to sit, stand, walk, talk, hear, see, operate a motor vehicle, and demonstrate manual dexterity. Light lifting may be required up to 50 lbs.
- Minimum of one year of experience
- Prior experience with pediatric patients
- Experience with EMR
- Completion of Accredited Medical Assistant Program
- Certified Medical Assistant Licensing or in process
- Basic Life Support certified
To apply, please send your resume to Nancy Ortega at firstname.lastname@example.org.